Credit Union of New Jersey in 1301 Parkway Avenue

Customer Reviews about Credit Union of New Jersey:

• ★ ☆ ☆ ☆ ☆
  Bought a car through them and landed on hard times. No biggie, I had filed hardship paper work with them so I should have a payment plan set up or a few months grace period to get back on my feet. Nope. I call them and they tell me that my wife filed out the form but my name was on the car so it didnt count. Then they continued to pull out money I didnt have from my account and then late fee me everytime. I called about that and they said can you make the payments of 500 a month. I said well no for the second time and opted that they just tell me what I should do since I wouldnt be able to pay for the car for awhile. They said we will call you back with an answer. No response for weeks. I called them multiple times and got the run around. No one knew anything and it was like restarting the process over and over again. Finally I just asked if I could return the vehicle to them as a surrendered vehicle and we just call it square. They said yes but it could hurt your credit. I didnt care I just wanted my life back. I returned the car and they said all was well again. 8 months later and now my daughter is one and I have a son on the way. I finally have a new job. But there is something weird going on. For 6 months the bank has been taking random amounts of money from my account. I call them and they say its because I havnt made my car payment. I tell them that I gave the car back amd they sound puzzled but they assure me its because of the system error and that they would handle it. A month later and they call me threatening a judement against me in the form of 8k. Apparently the car was sold at auction for 8k lower than what I had gotten a loan for and they were just telling me now (car was sold almost a year ago). Fed up I just ask what should I do and they say you will have to start makeing your nearly 500 dollar payments again. I say I cant and now they have agreed to 200 dollars a month. Maybe this was all a misunderstanding but Im a millennial and this was essentially my first bank. Call millennials what you will but with this bank being this unorganized I garentee they wont be in business in the next 15 years if that, not unless they fix this confusion problem and poor service.
  By Security Fraud Bureau, January 02, 2017
• ★ ★ ★ ★ ☆
  I'm a fan overall. Have had some problems with them assuming my transactions were fraudulent (when they weren't) and running out of debit cards to send me to replace my one that was compromised but overall after five years with them they retain my business. Let's see how they are when I apply for a mortgage and/or car loan next year.
  By Chimaobi Amutah, November 01, 2016
• ★ ☆ ☆ ☆ ☆
  Always a LONG line and waiting times, no matter what time of the day it is.  I refuse to go in there unless I absolutely must.  I usually email them if I have any questions or concerns. I once even had their "fraudulent" paid service on my card, and yet, I still got hacked.  As soon as I removed it and stopped using their ATMs, I never had an issue.  However, I would suggest to anyone, if you're going out of state, call or email them and let them know well in advance or they'll freeze your card.  They will not unfreeze it until you come in person.  Such a pain in the ass.
  By Chris K, October 31, 2016

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About Credit Union of New Jersey in Ewing Township